Frequently Asked Questions
Everything you need to know about protecting your home.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated with plant-powered ingredients like essential oils, making them safe for use around your family and pets when used as directed.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day Satisfaction Guarantee. If you are not completely happy with your purchase, you can return the items within 30 days of delivery for a full refund, minus shipping and handling.
Can I use BugMD products outdoors?
While many of our products are designed for indoor home protection, specific solutions like our Essential Pest Control can be used around entry points, patios, and perimeter areas to prevent pests from entering.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Shop Pay.
How often should I reapply the pest control spray?
For active infestations, we recommend treating the area daily until pests are gone. For preventative maintenance, a thorough application every 2-4 weeks is recommended.